Privacy Policy

Your privacy and data security are our top priorities. Learn how we collect, use, and protect your personal information.

Privacy Policy Overview

At Prosper Housing Finance Limited, we are committed to protecting your privacy and ensuring the security of your personal information.

Transparency

We are transparent about how we collect, use, and share your personal information.

Fairness

We process your data fairly and lawfully, respecting your privacy rights and choices.

Security

We implement robust security measures to protect your personal information from unauthorized access.

Information Collection

We collect only the information necessary to provide our services and comply with regulatory requirements.

Personal Information

  • Full name and date of birth
  • Contact information (phone, email, address)
  • Government identification numbers (PAN, Aadhaar)
  • Employment and income details
  • Bank account information

Property Information

  • Property address and details
  • Property valuation reports
  • Legal documents and ownership proof
  • Property insurance information
  • Construction and renovation details

Financial Information

  • Credit history and CIBIL scores
  • Bank statements and transaction records
  • Income tax returns and certificates
  • Asset and liability information
  • Loan repayment history

Digital Information

  • Website usage and browsing patterns
  • IP address and device information
  • Cookies and tracking technologies
  • Communication preferences
  • Marketing interaction data

Data Usage

We use your personal information solely for legitimate business purposes and in compliance with applicable laws and regulations.

Loan Processing

To evaluate loan applications, assess creditworthiness, and process loan disbursements.

Service Delivery

To provide customer support, manage accounts, and deliver our financial services.

Legal Compliance

To comply with regulatory requirements, anti-money laundering laws, and Know Your Customer (KYC) norms.

Risk Management

To assess and manage credit risk, fraud prevention, and financial stability.

Marketing

To send relevant product information and promotional offers (with your consent).

Research & Analytics

To improve our services, develop new products, and conduct market research.

Information Protection Measures

We implement comprehensive security measures to safeguard your personal information against unauthorized access, alteration, or disclosure.

Encryption

All sensitive data is encrypted using industry-standard encryption protocols both in transit and at rest.

Access Controls

Strict access controls ensure that only authorized personnel can access your personal information.

Firewall Protection

Advanced firewall systems protect our networks from external threats and unauthorized access attempts.

Monitoring

Continuous monitoring and logging of all data access and system activities for security compliance.

Staff Training

Regular training programs ensure our staff understand and follow data protection best practices.

Regular Updates

Regular security updates and patches to protect against emerging threats and vulnerabilities.

Your Rights

As a customer, you have specific rights regarding your personal information. We respect and facilitate the exercise of these rights.

Right to Access

You have the right to request access to your personal information we hold about you.

Right to Rectification

You can request correction of any inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information under certain circumstances.

Right to Restrict Processing

You can request limitation of processing of your personal information in specific situations.

Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format.

Right to Object

You can object to processing of your personal information for marketing or other purposes.

Privacy Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact our Data Protection Officer.

Email

privacy@prosperhf.com

Phone

+91 12345 67890

Address

A-1/5, First Floor, Main Rohtak Road
Paschim Vihar, New Delhi – 110063